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No. Open the secure link from the requesting business in your browser. Check the business name, see the checklist, and upload each requested file or answer. Keep your link private and use it again to return to the same request while it is valid.

Yes. Open the secure request on a supported Android phone or iPhone and tap “Scan a page”. The rear camera opens so you can photograph one page and check that it is clear before uploading. For a multi-page document, upload the first page and then scan the next page into the same checklist item.

This is camera capture, not automatic cropping or text recognition. Place the document flat, include all four corners and avoid glare.

Yes. Three months of payslips or bank statements can be one combined PDF or separate files. Use “Choose files”, select your documents, then “Upload files”. You can add more in another batch. When the full set is received and any security processing has finished, choose “Submit item for review”. The number of files does not prove the requested period is covered; check the dates before submitting.

Each item allows up to 10 files. The limit is 15.0 MB per file and 20.0 MB per upload batch. “Clear” clears your current selection; “Remove” removes an already received file from the current set before submission.

Use a PDF, JPG or PNG no larger than 15.0 MB per file. If several files together exceed 20.0 MB, upload them in smaller batches. Make sure each file opens on your device. Wait for the upload confirmation before closing the page. If your connection drops, reopen the request and check the received-file list before retrying. Your other saved items should remain in the checklist.

Do not send the file to support or use an unfamiliar online converter for sensitive documents. Ask the requesting business for a safe alternative if you are still stuck.

Contact the business that sent it using a phone number or email address you already trust. Ask for a new link. Support cannot confirm private request details from an expired link.

Read the reason underneath the item. Use “Choose replacement files”, then “Upload replacement files” to start a new set covering the whole requirement—not just the missing page or month. This replaces the item's previous set; earlier files remain in its review history. Add further files if needed, then choose “Submit item for review” when the full replacement set is ready. If you do not understand what is needed, ask the requesting business. GetDocs support cannot decide whether a document meets its requirements.

Received files are saved, but each file item still needs “Submit item for review” when its full set is ready. Submitted means waiting for the business to review it; accepted means the business has approved that item. If no items need your attention, wait for review. You may be asked to replace an item. A completed request means the required items have been accepted or marked not applicable.

Do not upload anything. Verify the request with the named organisation through contact details you already know. Do not forward the access link to someone else for checking.

Create a client record for the person or business you are collecting from, choose “New Request”, and start from a template or a blank checklist. Check the wording, recipient details and due date, then create the request. Share the secure link only with the intended recipient. Review templates for your business's requirements before using them.

Check the recipient address on the request and ask the recipient to check their spam folder. “Queued” does not mean delivered. You can share an available secure link through an agreed channel. If no link is displayed, use “Create secure link”, then “Copy link”. Creating a replacement invalidates earlier links, so send the new one only to the intended recipient and tell them to use it instead.

Open the request, reject the item and give a specific reason, such as the date period required. The client can return to the same valid link and replace it. Accepted and uploaded progress are separate so you can see what still needs review.

Use your authorised business account for review decisions. Support is not a substitute for the client's upload or your business's approval. For privacy-related correction or deletion, follow the contact process in our privacy notice.